Open for even better business with ERIKS Webshop

Now the novelty of shopping online has long worn off, we’ve all become ‘experienced’ customers. We all expect the same high standards of service from our web shopping as we do from any other kind. Slow service, ‘glitchy’ websites, poor functionality and lack of userfriendliness are all things we just won’t put up with any more. So behind the scenes at the ERIKS Webshop, we’ve been refurbishing, reorganising and rebuilding our capability, to give our customers a more comprehensive and satisfying digital purchasing experience they deserve, for all the essential and specialist industrial products they need. Now the doors have opened, why not come in and take a look around?

Although the ERIKS Webshop may look similar, it’s had a root and branch rework of key aspects to make it far more robust and secure as well as open the way to creating a much more personalised rich engaging and accurate experience.

These changes also open the way to connect with our new digital fulfilment infrastructure. This paves the way to a much more informative and time saving functionality, a digital partner to help you get more out of your relationship with ERIKS.

As you peruse the many hundreds of thousands of items, you’ll see your personalised purchase price and the current lead time of an ever increasing range of products, which will be accurate no matter if the item is held in our main fulfilment centre or that of our supplier. That means when you order you can be confident that the items you requested will be with you when you expect.

You hold the cards

It’s now quick and easy to see prices in the Webshop, whether or not you have an ERIKS account. However, as an ERIKS account holder, you can log in to see personalised pricing and discounts along with any special offers.

For those that want something now, you need to be able to order and pay quickly. If you are not already an ERIKS account holder, and don’t want to spend time opening an account just now, you can make instant purchases from the ERIKS Webshop using a Visa, Mastercard or Maestro credit card.

And with the back-office function provided by Ingenico – one of Europe’s largest providers of technology for electronic transactions – you can be sure your payment is safe and secure.

An account to count on

What if you decide you do want a credit account with ERIKS? In the past, that meant a delay while your application was processed – and you couldn’t place any orders. With the new Webshop, that’s no longer the case.

First, you find the item you want to order from the Webshop. You’ll see the market price, and if you’re happy with it you can place the item in your shopping basket. You can then either open a transactional account on the spot, and pay by credit card in a matter of minutes.

Or, by providing a little more information, you can open a full credit account which is processed for you more rapidly so it does not normally delay your order.

If you don’t know precisely the item you need, or where to find it, the Webshop can help with that too.

You can either use one of the many product selection or guiding tools, or – once you’ve quickly opened a transactional account – you can use the Request For Quote function to enter any combination of product reference, description and part number.

You’ll receive an email response with the current price for the item, and the quote will also be stored in the Webshop in ‘My Quotation’, from where you can place your order when required. The price quoted will be held for 30 days.

And as the full ERIKS digital purchasing experience continues to be extended, you’ll discover more ways that ERIKS can support you: from providing 360° visibility of your transactions online and at Service Centres, to offering even more comprehensive support with managing and ordering stock.

The ERIKS Webshop has been enhanced and improved, so you can enjoy the benefits now. But there’s still more to come in the future, to ensure that the ERIKS Webshop remains the top of the shops.

To access our Webshop - click here, or to get in touch with one of our ERIKS Specialists, please contact your local ERIKS Service Centre, who will be happy to discuss your options.

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