Saving time with seamless stores management

Nothing is worse than investing in a solution that costs you more time and effort to implement and run than initially promised, particularly when the solution starts to impact process integrity. After all, you don’t buy a dog to bark yourself. So why would you do the same with an integrated stores management solution?
 

Challenge

A large pulp and paper manufacturer had been in a contract with a commercial stores integrator for several years. The integrator had deployed three non-technical staff to the site to place orders for several UK production sites.

However, due to a lack of technical knowledge, the customer’s Engineering Team continued to spend valuable time - which the solution promised to free up - identifying parts and providing basic product information for ordering. In addition, site-preferred brands were often changed, without authorisation, to meet cost-saving targets.

This, coupled with incorrect products sporadically supplied, was beginning to impact process integrity; combined with a lack of site-based or contracted technical support, the sites often had to re-engage with another MRO supplier to obtain critical technical advice.
 

This, coupled with incorrect products sporadically supplied, was beginning to impact process integrity; combined with a lack of site-based or contracted technical support, the sites often had to re-engage with another MRO supplier to obtain critical technical advice.

Solution

First and foremost, following the contract win, ERIKS introduced technically competent site-based staff who work alongside the customer’s Engineers to understand their needs and react accordingly and efficiently.

By working closely with the customer’s engineers on their everyday headaches - and not product identification - ERIKS gained knowledge and understanding of how the customer’s equipment operates. This insight allowed the ERIKS OnSite team backed up by the ERIKS In-House Application Engineering Teams, to focus on and deliver maintenance and reliability savings on critical assets to keep the plant running reliably and efficiently for longer.