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Process re-engineering

This paper discusses process management both in terms of theory and practice. Professor Andi Smart explains why the clear boundaries of tradition must be replaced by more fluid structures that reflect changing customer needs.

The second viewpoint on the topic comes from Gary Price of ERIKS, who explains how those changing customer needs can be served by looking at things differently.

View our video on this topic from our Innovation Excellence conference below.

Process whitepaper cover

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